Terms and Conditions
Terms relating to jexqv™ product purchases, payments, delivery and customer service.
Terms and Conditions — jexqv™
Terms relating to jexqv™ product purchases, payments, delivery and customer service. This page provides information for customers purchasing notebooks, writing pens, geometry rulers and other stationery through the jexqv™ online store.
Website and Operator
The jexqv™ online store is operated by Nanjing Ruirongsheng Internet Technology Co., Ltd.. In these Terms, “we,” “us,” and “our” refer to the store operator; “you” refers to the customer.
Scope of These Terms
These conditions govern orders and transactions made through our online store. They should be read alongside our Shipping Policy, Return & Refund Policy, Privacy Policy and Terms of Use.
Products and Descriptions
We make reasonable efforts to display relevant product descriptions, images, dimensions, materials and variations accurately. Color may appear differently across devices and lighting. Please verify the individual specifications of notebooks, geometry rulers and pens before purchase.
Product Use and Care
Stationery should be used for its intended purpose. Please follow any product-specific care instructions. Keep small accessories and pen parts away from children where they could present a hazard, and supervise use where age-appropriate.
Inventory and Order Acceptance
Products and variants are subject to stock availability. We may need to review or cancel orders affected by stock discrepancies, clear pricing errors, suspected fraud, verification issues or legal restrictions, subject to applicable law.
Prices, Taxes and Payment
The final payable amount, including applicable taxes, shipping and discounts, should be displayed during checkout. Payment is processed using the methods shown to the customer at that stage.
Promotional Offers
Discounts and promotions may carry stated dates, eligibility conditions, limitations and exclusions. A code must usually be entered before completing checkout.
Shipping
Any delivery method, shipping cost and available estimate should be checked at checkout. Transit can be affected by carriers, customs and external events. See our Shipping Policy.
Returns, Refunds and Faulty Goods
Return and refund requests are handled according to the current published Return & Refund Policy and mandatory rights under applicable law. Contact support before returning an item.
Incorrect or Damaged Items
If an order arrives damaged, incomplete, incorrect or materially different from its description, contact us promptly with photographs and an order number so we can review the problem.
Changes and Cancellations
We recommend contacting support immediately if an order needs to be corrected or cancelled. Changes cannot always be guaranteed after processing or dispatch.
Customer Information
You are responsible for submitting an accurate shipping address and truthful payment and contact information. Misuse of the ordering system or fraudulent activity is prohibited.
Intellectual Property
Our branding, original website copy, creative layouts and other protected material may not be reproduced without applicable permission. Third-party rights remain with their respective owners.
Liability and Consumer Rights
Nothing in these Terms is intended to exclude or limit legal rights or remedies that cannot lawfully be excluded. Any limitations apply only to the extent permitted by applicable law.
Updates and Severability
We may update these Terms prospectively by publishing revised text. If a provision is unenforceable, the remaining terms continue to apply to the extent permitted by law.
Contact
Questions about an order or these Terms may be sent to service@jexqv.com.
Business Information
Questions? We're Here for You.
For assistance with stationery products, orders and store policies, contact service@jexqv.com or call +86 181 2812 3882.
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