Return & Refund Policy
Learn how to request assistance with a return, defective stationery, an incorrect order, or an eligible refund.
Return & Refund Policy — jexqv™
Learn how to request assistance with a return, defective stationery, an incorrect order, or an eligible refund. This page provides information for customers purchasing notebooks, writing pens, geometry rulers and other stationery through the jexqv™ online store.
Return Window
The store-specific change-of-mind return window has not yet been confirmed. Before publishing this policy, jexqv™ must state the applicable number of days and any conditions clearly. Legal rights relating to faulty, incorrect or misdescribed goods apply regardless of a voluntary return window.
How to Request a Return
Contact service@jexqv.com with your order number, purchase email, affected item and reason for the request. Please wait for instructions before sending any package.
Condition of Eligible Returns
For change-of-mind requests, items may need to be unused, with included accessories and packaging where reasonably practicable, subject to the final published policy and applicable law. For example, notebooks should not have been substantially written in or damaged after receipt when the reason is only a change of preference.
Personalized, Final-Sale and Other Exclusions
Any restrictions for personalized stationery, clearance items or other product types should be clearly indicated before purchase and must not override mandatory consumer protections. Do not assume an item is excluded unless the applicable conditions have been published.
Color and Print Differences
Lighting, photography and display settings can cause small differences between an on-screen image and the item received. If a notebook cover, ruler or pen is materially different from its listing, contact us for review.
Damaged, Defective, Incorrect or Missing Products
Contact us promptly if a pen does not function as described, a notebook or ruler is damaged, or the wrong item or variant arrives. Include clear photographs and your order number. We will review the issue and advise of the appropriate replacement, correction, refund or other lawful remedy.
Return Authorization and Destination
Do not send products to the registered business address without instructions. A suitable return destination and steps should be supplied after review where a physical return is required.
Return Shipping Fees
Whether the customer or the store pays shipping depends on the reason for the return, any disclosed change-of-mind terms and applicable law. Faulty or misdescribed goods must be handled consistently with mandatory legal rights.
Exchanges
Where stock and fulfillment allow, an exchange may be possible after eligibility review. Alternative resolutions may include a replacement order or refund.
Refund Review
If a return is required, the item may need to be received and inspected before a discretionary refund is approved. Refund handling for faulty or incorrect goods is subject to applicable consumer law.
How Refunds Are Issued
An approved refund is generally submitted to the original payment method where available. Your bank or payment service may need additional time to post the transaction.
Cancellation Before Dispatch
Request changes or cancellations as soon as possible. If fulfillment has already started or goods have shipped, the request may need to proceed under the returns process.
Our Contact Details
Email service@jexqv.com or call +86 181 2812 3882 for return or refund assistance.
Business Information
Questions? We're Here for You.
For assistance with stationery products, orders and store policies, contact service@jexqv.com or call +86 181 2812 3882.
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