Contact Us
Contact Us
We are here to help with product questions, order details, and your jexqv™ shopping experience.
Contact Us — jexqv™
We are here to help with product questions, order details, and your jexqv™ shopping experience. This page provides information for customers purchasing notebooks, writing pens, geometry rulers and other stationery through the jexqv™ online store.
How Can We Help?
You can reach us about product variations, materials or measurements listed on the product page, order confirmation, billing questions, shipping updates, cancellations, returns, refunds, or damaged and incorrect goods. Please use the email or telephone above.
Questions About an Existing Order
When writing about an existing purchase, include your order number, the email address used at checkout and a short explanation of the request. Please do not include your full card number, card security code or account password.
Product Questions
Our collection includes art-inspired notebooks, decorative rulers and writing pens. If you need to check size, included pieces, writing format or a particular pattern, send us the product name or product page link and your question.
A Missing, Damaged or Incorrect Item
Please contact us promptly and provide your order number, a description of the concern, photographs of the affected item where useful, and a photograph of the shipping label or packaging if it helps identify the shipment. We will review the information and explain the available resolution.
Returns and Return Addresses
Contact our team before mailing merchandise back. Any approved return instructions will identify the appropriate delivery location; do not assume the registered office address is the return destination.
Response and Availability
We aim to answer messages as promptly as reasonably possible. Response times can vary with inquiry volume, public holidays and cases that require a carrier or payment-provider investigation. Specific live-service hours have not been confirmed.
Business Information
jexqv™ is operated by Nanjing Ruirongsheng Internet Technology Co., Ltd.. Our customer email is service@jexqv.com and our telephone number is +86 181 2812 3882.
Business Information
Questions? We're Here for You.
For assistance with stationery products, orders and store policies, contact service@jexqv.com or call +86 181 2812 3882.
jexqv✦