FAQ
Answers about jexqv™ notebooks, rulers, writing pens, orders and after-sales assistance.
FAQ — jexqv™
Answers about jexqv™ notebooks, rulers, writing pens, orders and after-sales assistance. This page provides information for customers purchasing notebooks, writing pens, geometry rulers and other stationery through the jexqv™ online store.
Who operates jexqv™?
jexqv™ is operated by Nanjing Ruirongsheng Internet Technology Co., Ltd..
What does jexqv™ sell?
We offer art-inspired notebooks, journals, decorative ruler or geometry sets, and writing pens. Product availability and individual designs may change.
Can I choose a particular design?
Where variants are offered, select the available design or color on the product page before adding the item to your cart. The order confirmation should reflect the selected option.
Will colors look exactly like the photographs?
Screen settings, ambient lighting and product photography may affect how colors appear. Minor cosmetic differences can occur. If an item is materially different from the description, please contact us.
How do I know the notebook size or ruler contents?
Refer to the specific product page for listed sizes, page details, pen specifications and package contents. Contact support before ordering if anything is unclear.
When will my order ship?
Processing and estimated delivery information should be reviewed at checkout and in any applicable order confirmation. If an estimate is missing, ask our team before purchasing.
How much is shipping?
Any applicable shipping charge is displayed in checkout before payment is submitted. It can differ by location and order.
Where will my package ship from?
Fulfillment origin may vary depending on available inventory and shipping arrangements and need not be the same as our registered company location.
Will I receive tracking?
When carrier tracking is available, it may be sent by email after dispatch. Carrier updates can take time to appear.
Can I change or cancel an order?
Contact us quickly with the order number. A requested change or cancellation cannot be guaranteed once processing or shipment has begun.
How do I request a return?
Email service@jexqv.com with your order number and reason for the request. Wait for return instructions before sending the goods.
Who pays return shipping?
Responsibility depends on the reason for return, applicable law and the final published return terms. Please contact support to confirm your specific situation before shipping anything.
When will a refund appear?
Once a refund is approved and issued, the original payment provider may require further processing time before the funds appear in your account.
What if the item arrives damaged or wrong?
Contact us promptly with the order number and relevant photos. We will examine the issue and offer an appropriate remedy under applicable law and store terms.
How can I reach customer support?
Email service@jexqv.com or call +86 181 2812 3882.
Business Information
Questions? We're Here for You.
For assistance with stationery products, orders and store policies, contact service@jexqv.com or call +86 181 2812 3882.
jexqv✦